Customer Service
Click to Chat Now
⚡️ Super Sale. Up to 50% off select items while supplies last.

Shipping policy

🚚 Shipping Policy

Last Updated: [2025-3-26]

At dcocl.com, we are committed to excellence and the full satisfaction of our customers. We proudly offer shipping services and do our best to dispatch orders as soon as possible, including same-day dispatch where applicable. Please consider any holidays that may impact delivery times.

📦 1. Shipping Timeline

All orders are processed and shipped within 4–10 business days. Orders are not shipped or delivered on weekends or holidays. During peak periods, processing may be delayed. We will contact you via email if there is a significant delay.

📍 2. Wrong Address Disclaimer

It is the customer's responsibility to ensure the shipping address is correct. Since we aim to ship quickly, there's only a small window to correct any mistakes. Please contact us immediately if you entered an incorrect address.

📦 3. Undeliverable Orders

Orders returned due to incorrect or insufficient address information may be subject to a restocking fee, which will be determined on a case-by-case basis.

📭 4. Lost or Stolen Packages

dcocl.com is not responsible for lost or stolen packages after delivery has been confirmed by the shipping carrier. If tracking shows delivery but you have not received your package, please contact local authorities.

↩️ 5. Return Request Period

You may return items within 5–14 days of receipt. All returned items must be unopened and unused. For more details, see our Return Policy.

📦 6. Out-of-Stock Items

If an item is out of stock, we will wait for all items in your order to be available before dispatching. We’ll notify you in case of any long delays.

🌍 7. Import Duties & Taxes

You are responsible for any import duties, taxes, or additional fees that may apply when your package arrives in your country.

✅ 8. Policy Acceptance

By accessing our website and placing an order, you agree to the terms outlined in this Shipping Policy.

📬 9. Contact Information

If you have any questions or concerns, feel free to reach out: