🛍️ Returns & Refund Policy

📦 Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

✅ Return Conditions

• Item must be unworn, unused, and in its original condition
• Must include original tags and packaging
• Receipt or proof of purchase is required

📬 How to Start a Return

Please contact us at 290496173@qq.com to initiate your return.

Return Address:
Baiyu-113.NO,
Guangzhou, Guangdong, 511000,
China

Once your return is accepted, we'll send you a return shipping label and full instructions.

Note: Items sent back without prior approval will not be accepted.

If you’re outside the United States, return shipping may take longer than expected.

📩 Contact

For any questions, feel free to email us at 290496173@qq.com.

🛑 Non-Returnable Items

• Perishable items (e.g. food, flowers, plants)
• Custom or personalized products
• Personal care goods (e.g. cosmetics, skincare)
• Hazardous or flammable materials
• Sale items and gift cards

🔄 Exchanges

The fastest way to get the item you want is to return the item you have, and place a new order once the return is accepted.

EU 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return it within 14 days, no questions asked. Items must meet our standard return conditions.

💳 Refunds

We’ll notify you once we receive and inspect your return. If approved, your refund will be processed to your original payment method within 10 business days.

Note: Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since approval and you haven't received your refund, please contact us at 290496173@qq.com.